Shane’s Soapbox- Trust in Advertising – Paid, Owned and Earned Study- bad news for mobile
Before we get to the survey result and analysis, its worth highlighting imho what is happening at either end of the consumer trust spectrum:
1) In our highly connected world in 2012, nothing beats the opinion of a friend when it comes to influencing purchase preference. If thats not the only option then the opinions of other purported consumers also stands apart. In the case of the latter, with Yelp and Amazon being good examples, its an aggregated or mean POV someone looks to for affirmation not a single POV or one that is excessively complimentary or critical. In a country like China with tightly curated media at the behest of the government, the opinions of fellow citizens and trusted bloggers carries yet more weight, with a presence on state television only serving to confirm a brand is legitimate by being able to afford to be there.
2) The other end of consumer credibility rankings explains the imbalance in internet usage compared to marketing investment. When consumers mistrust a media format, as evidenced by the low ~30% credibility accorded mobile and banner advertising, then marketers are challenged to place a bet for obvious reasons. Do most people switch off during radio & TV ad breaks? Most likely. How about ignoring highway billboards? Yes again. But as long as consumers, when they do pay attention, assign greater credibility to the old fashioned and often hackneyed analog mediums, that’s where the majority of ad dollars will continue to be invested.
3) Its not all bad news for digital- opt in emails and strong branded content score well, signifying the renewed value of one to one marketing (Thanks Groupon) and the enduring halo effect of trusted media brands extended into the digital space, plus Amazon, which combines great service with those oh so valuable consumer feedback forums when your thinking about getting that big screen TV for the Superbowl.
Bottom line: Banners are what we thought they are, directional devices that help shepherd traffic to a desired online destination and continue to be considered a necessary evil in order to consume free content. And mobile has yet to crack the challenge of a small screen on a device who’s owners have enhanced concerns about privacy.
In a recent Nielsen global study, all forms of paid advertising—TV, print, digital, radio—showed a gap in the “trust factor,” with a majority of respondents reporting that they don’t trust each type much or at all. Conversely, and not surprisingly, “recommendations from people I know” scored highest on trust, with 92 percent of consumers trusting this source completely or somewhat. Owned media, such as brand websites, scored higher than paid advertising but lower than social recommendations. Yet advertising as a medium continues to thrive, with ad dollars on the rise globally and in many markets around the world.
Trust in Advertising – Q3 2011
Now What? The Convergence of Paid, Owned and Earned
Now that we’ve demonstrated what many of us already knew, what should we do about it? Does trust in advertising matter? If so, can we even do anything about it?
Since trust in advertising lays along continuum that moves from earned (highest trust), to owned, then paid (lowest trust), it stands to reason that brands should want more earned and owned. But can paid be given up completely? For most brands, that strategy isn’t really feasible given both the broad reach and historical success associated with paid media.
Instead, we need to start thinking of how paid, owned and earned can work together to improve trust and deliver better results. Marketers continue to discuss them as if they are mutually exclusive media. They’re not. And now technology is blurring the lines of paid, owned and earned media more than ever. Paid can now also be social, as social is often about paid. Owned can have paid embedded media in it. And sometimes, all three can exist in one consumer touchpoint. What’s a CMO to make of this trend?
Three Examples of Convergence Between Paid, Owned and Earned
1. Paid Ads Work Harder with Social
What actually happens when you combine social and paid advertising? Research on Facebook ads with and without a social layer (Jimmy, Billy and eight other friends are fans of Brand X), shows that social ads generate much stronger breakthrough and purchase intent than ads without a social layer. Why? Knowing that the advertised brand is liked by our friends builds trust.
2. Paid Digital Advertising Drives Owned Usage
Digital advertising can drive consumers to a brand’s owned media. In the example below, we look at the effectiveness of four different brands’ digital advertising in driving consumers to their respective web sites. Brands A & B were far more successful in doing so than Brands C & D.
|Brand A||Brand B||Brand C||Brand D|
|% of those exposed to the online display campaign that went on to visit a brand’s website post-exposure||4.7||5.2||1.0||1.2|
|% of those not exposed to the online display advertising who visited a brand’s website||0.5||0.4||0.2||0.3|
3. Owned Can Work Harder Than Paid
What about owned media? Does it work once consumers arrive? One way of understanding this relationship is to measure the off-line sales impact of those consumers exposed, versus not exposed to your brand’s website. In the example below, we can see that exposure to Brand X’s website drove almost three times the sales lift of paid digital ads alone.
The Opportunity – Putting it All Together
Addressing the truth deficit in advertising is more than just making ads that are, well, true. It’s also about how to use paid, owned and earned media to your brand’s advantage.
Using the example above, why not build social into your paid advertising (where possible), use your paid ads to drive consumers to your website and optimize your site to drive maximum on or off-line purchase? Why not experiment with the myriad ways to engage your consumers across the paid, owned and earned continuum?
Overcoming the trust deficit in advertising isn’t about making ads that aren’t misleading or exaggerated. It’s about adding in social and owned media experiences in ways that give paid media more legitimacy, enabling it to work harder for your brand.