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HBR- Turn Customer Care into “Social Care” to Break Away from the Competition

Dec 29, 2012 18:21

When you’re responding to customers, it’s better to be fast than effective. According to a survey of social...
5 Types of Competitive Analysis for Social Media | Simply Measured

Jan 27, 2012 12:30

How to measure and learn from your competition in social media. Competitive analysis and benchmarking should be an important...
Gathering Branding Insight via Social Channels | Branding Business with RiechesBaird

Oct 24, 2011 15:12

The power and potential of social networks is truly impressive. With how busy I am working on client presentations and meeting...
The End of Business as Usual: #AdaptorDie to Connected Marketing – Search Engine Watch (#SEW)

Oct 15, 2011 13:17

Every once in a while, something shows up on the Internet that creates a game-changing shift in the way we view the world....
Social Media Best Practices: 12 Tips for Making the Best of Facebook, Twitter, Google + or Any Other Social Site | Social Media Today

Do you know how many of your supporters use popular social networks like Google+, Facebook, Twitter and YouTube? Twitter...
Social Media Monitoring 5 Mins a day-Hubspot

Monitoring your social media presence is incredibly important – but many business owners and marketers are concerned...